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Your shopping session appears to have timed out due to inactivity or you have completed an order and then attempted to use the back button.

If you clicked the finalize order button already, Please check your email for a receipt within the next 5 minutes before returning to our site and attempting to place a new order. You may accidentally place a duplicate order if you do not check first. If you would like to modify your order after placing it, please contact customer service.

Please return to our website and create a new cart or contact customer service to change a placed order.

Items can be exchanged for store credit within 30 days as long as the item is in its original condition. Send returns to:

Floratrel (Returns)
240 N. Prospect Street
Hagerstown, MD 21740
United States of America

Be sure to include your name, order number, and contact information in the package, and email us ahead of time should you need to exchange something at hello@floratrel.com. For any exchanges, the customer is responsible for return shipping.

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